Outsourcing, subcontracting work to another company, has always been a part of doing business. Firms hire other firms to do work they cannot do themselves or can have done more cheaply elsewhere. With today’s global economy, the practice is now so prevalent that even companies in the business of outsourcing are outsourcing work to others.

Wealthy nations routinely send all types of work to countries where labor costs are cheaper, but currently the most frequently outsourced jobs are in information technology (IT), software, and customer service.

Language skills are a decisive factor in where work is sent… (v.v)